FAQ

Nxlevel Travel has provided the answers to some frequently asked questions. Please familiarize yourself with the content here.

WHAT ARE THE DATES?

WEDNESDAY JUNE 12TH – SUNDAY JUNE 16TH.  (5 Days, 4 Nights) OR

THURSDAY JUNE 13TH – SUNDAY JUNE 16TH.  (4 Days, 3 Nights)

WHERE ARE WE STAYING?

YOU HAVE OPTIONS!

RIU GUANACASTE and RIU PALACE are right next door from each other (about a 1 minute walk). All guests of RIU PALACE have FULL access to all facilities at RIU GUANACASTE! 

DO I NEED A PASSPORT?

YES. You will need a passport to travel to Costa Rica. If you do not have a passport, we encourage you to apply for one TODAY!

CAN I CHANGE MY HOTEL AT A LATER DATE?

Once you make a resort selection, you CANNOT change to the other. Therefore please make sure yourself and your roommate is selecting the correct resort. 

HOW MANY PEOPLE PER ROOM?

You can have up to 3 individuals within a room. 

CAN WE COME A DAY EARLY ON JUNE 12?

Yes, for an additional $125, Nxlevel Travel can book your arrival for June 12.

WHAT AIRPORT DO WE FLY INTO?

Each traveler is responsible to book their own flight to COSTA RICA. Make sure you fly into Daniel Oduber Quiros International Airport (aka Liberia International Airport – LIR). Complimentary roundtrip transfers are only from this airport.

To guarantee your complimentary transfer, each traveler must send their travel info at least 6 weeks before departure.

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As another option, travelers can fly into Juan Santamaría International Airport (SJO) airport as they may have more affordable options. In this case, travelers are responsible to book there own transfers.

DOES NXLEVEL PROVIDE FLIGHTS?

NO. Based on our traveler’s responses from our past alumni trips to the islands, we have learned that they prefer more control over their flight options. Additionally, many travelers wanted to be able to use points and/or vouchers to book their flights. Because of this, we will put flights solely in the hands of all our travelers. This way, the traveler can book the exact times and departure airport they desire. 

WHAT ARE THE BEST WEBSITES TO SEARCH FOR FLIGHTS?

www.google.com/fllightskayak.com, and cheapoair.com are all excellent choices to book your flight. 

DOES NXLEVEL PROVIDE SHUTTLE TRANSFERS FROM SJO?

NO. Complimentary roundtrip airport shuttle transfers are only for Daniel Oduber Quiros International Airport (aka Liberia International Airport).

HOW DO I FIND A SHUTTLE FOR (SJO)?

A great option to book transfers from SJO to resort is http://www.costaricashuttle.com.

Please visit website, click on “rates”, select San Jose Airport under “departing from”, and then select Guanacaste under “going to”.

The more people in the group, the more affordable the trip will be. Make sure to book a return shuttle trip to (SJO) as well.

WHO CAN PARTICIPATE IN NXLEVELTRAVEL ACTIVITIES?

Only travelers who book their trips through NxlevelTravel will be able to participate in NxlevelTravel-hosted excursions/activities.

WHAT IS YOUR REFUND POLICY?

All deposits and payments are non-refundable. Deposits and installments are non-transferrable. We encourage reviewing all details here on the website prior to making payments. No refunds will be given under any circumstances.